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FAQ
1. Do I need to pay VAT or additional duties on my order?
No. All prices shown on our website are final and include any applicable taxes and duties. You won't face any extra charges at checkout or upon delivery.
No. All prices shown on our website are final and include any applicable taxes and duties. You won't face any extra charges at checkout or upon delivery.
2. What payment methods do you accept?
We accept secure payments via major credit cards (Visa, Mastercard), Western Union, and bank transfers. All transactions are processed through encrypted channels.
We accept secure payments via major credit cards (Visa, Mastercard), Western Union, and bank transfers. All transactions are processed through encrypted channels.
3. Is it safe to shop on your website?
Absolutely. We use SSL encryption and adhere to PCI-DSS standards to protect your personal and payment information during transmission.
Absolutely. We use SSL encryption and adhere to PCI-DSS standards to protect your personal and payment information during transmission.
4. What should I do if my payment fails?
First, double-check your card details and ensure your bank allows international transactions. If the problem persists, try another payment method or contact your bank. You can also reach our support team for assistance.
First, double-check your card details and ensure your bank allows international transactions. If the problem persists, try another payment method or contact your bank. You can also reach our support team for assistance.
5. I was charged but my order wasn't confirmed. What happened?
This usually occurs when a bank places a temporary hold on funds. The hold will automatically release within 3–10 business days. If the amount was actually deducted, please contact us with your order details, and we’ll investigate promptly.
This usually occurs when a bank places a temporary hold on funds. The hold will automatically release within 3–10 business days. If the amount was actually deducted, please contact us with your order details, and we’ll investigate promptly.
6. Can I pay over the phone?
For security reasons, we do not accept phone payments. All orders must be completed through our secure online checkout.
For security reasons, we do not accept phone payments. All orders must be completed through our secure online checkout.
7. Do you ship internationally?
Yes, we ship worldwide from our regional warehouses to ensure faster delivery.
Yes, we ship worldwide from our regional warehouses to ensure faster delivery.
8. How can I modify or cancel my order?
If your order hasn't entered the packing stage, we can assist with changes. Please contact us immediately after placing your order. Cancellations are accepted within 1 hour of purchase if the order hasn't been processed for shipping.
If your order hasn't entered the packing stage, we can assist with changes. Please contact us immediately after placing your order. Cancellations are accepted within 1 hour of purchase if the order hasn't been processed for shipping.
9. How do I cancel my order within the allowed time?
Email our customer support or use your account dashboard to request cancellation with your order number. We’ll confirm if it's possible and process it right away.
Email our customer support or use your account dashboard to request cancellation with your order number. We’ll confirm if it's possible and process it right away.
10. What are your shipping methods and delivery times?
We ship via tracked services from EU warehouses. Delivery within Europe typically takes 7–10 business days, and global delivery 7–20 business days, depending on the destination.
We ship via tracked services from EU warehouses. Delivery within Europe typically takes 7–10 business days, and global delivery 7–20 business days, depending on the destination.
11. How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can monitor your shipment on the carrier's website or in your account.
Once your order ships, you'll receive a tracking number via email. You can monitor your shipment on the carrier's website or in your account.
12. What if my order doesn't arrive within the estimated time?
First, check the tracking for updates. If it's significantly delayed, contact our support with your order number, and we'll investigate with the carrier.
First, check the tracking for updates. If it's significantly delayed, contact our support with your order number, and we'll investigate with the carrier.
13. What is your return policy?
We offer a 14-day return period from delivery for unworn, unwashed items with tags attached. Personalized items are non-returnable unless faulty.
We offer a 14-day return period from delivery for unworn, unwashed items with tags attached. Personalized items are non-returnable unless faulty.
14. How long does it take to process a refund?
Once we receive and inspect your return, refunds are processed within 3–5 business days. The time for funds to appear depends on your payment provider.
Once we receive and inspect your return, refunds are processed within 3–5 business days. The time for funds to appear depends on your payment provider.
15. Who pays for return shipping?
Customers cover return shipping costs for non-quality issues. If the return is due to our error (wrong item or defect), we'll cover the cost.
Customers cover return shipping costs for non-quality issues. If the return is due to our error (wrong item or defect), we'll cover the cost.
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